Customer Support & Logistics Specialist

Santa Barbara, CA
Full Time
Customer Support
Entry Level

PayJunction is currently seeking a self-motivated and detail-oriented customer support & logistics specialist to join our team. Here at PayJunction, we have a roll-up-your-sleeves and get-it-done mentality. This position is essential to smooth and seamless handling of our terminals from shipping to set-up. The ideal candidate believes that customer satisfaction is in the details, and is eager to dive deeper into the customer support world as they grow and develop at PayJunction. As a member of our Gold Stevie® Award winning team, you will join us in our commitment to providing high-quality service to building a business that truly helps people.

Why PayJunction?

PayJunction is relentless and emphatical about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.  

Your success is our success. 

Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great products.  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

This position is required to work in-office in Santa Barbara, CA 2-3 days per week. The remaining days of the week, the employee can choose to work from the PayJunction office or remotely from home. The working hours for this role are 8am-5pm Pacific Time, Monday-Friday. Weekend flexibility may be required further on in career progression through the Customer Support department. 

At PayJunction you will:

  • Oversee inventory tracking and management.
  • Ship equipment to new and existing customers.
  • Audit new accounts to ensure each client receives accurate equipment.
  • Process returned equipment and refurbish it for reuse.
  • Process RMAs for defective equipment.
  • Bill customers for shipping and equipment purchases.
  • Conduct delivery confirmations.
  • Develop a deep understanding of PayJunction technology, products and services.
  • Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features
  • Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.

Skills & Requirements:

  • Computer literate and tech savvy.
  • Ability to learn new computer software and systems quickly.
  • Process-oriented with strong follow-through.
  • Team-building attitude. 
  • Knowledge of Mac computer platforms is a huge plus.
  • Strong attention to detail, highly organized, and a quick, curious learner.
  • Excellent written and verbal communication skills.
  • Exceptional phone & interpersonal communication skills.
  • Demonstrate proactive approaches to problem-solving with strong decision-making capability.
  • Master multi-tasking skills and the ability to juggle it all while keeping cool and composed.
  • Adaptability and resourcefulness in a dynamic environment.
  • Experience using Zendesk, or other help desk software/CRM systems is a plus.
  • 1 year experience in a customer support environment.
  • HS Diploma or equivalent.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $8 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Benefits

  • Health, dental and vision paid 100% by company
  • 401k with 6% match
  • FSA and Dependent Care FSA
  • Long-term & short-term disability coverage paid 100% by company
  • 8 paid company holidays per year
  • 2 paid floating holidays per year
  • 1 paid volunteer day per year
  • Paid time off
  • Quarterly “fun budgets” for team bonding events
  • Opportunity to be part of a company that is changing a whole industry
  • Opportunity for growth within the company
  • Opportunity for in-office or hybrid work 

Office Environment

  • The opportunity to choose either a hybrid (partial remote, partial in-office) or 100% in-office work environment.
  • All hybrid employees can enjoy:
  • Those who choose to come into the office can look forward to:
    • Bright and open offices in downtown Santa Barbara
    • Stocked snack kitchens 
    • Collaborative work spaces with Herman Miller chair, height-adjustable desk and a large 32-inch monitor
    • Dog-friendly office

Company Values

  • Value Long-Term Relationships Over Short-Term Profit.
  • Build the Dream.
  • Put People First
  • Make it Simple
  • Be Data Driven
  • Own It.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees. 

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