Senior Relationship Manager

Remote

Full Time

Risk

Experienced

We are seeking a Relationship Manager to manage PayJunction’s pipeline of ISV and Referral partnerships with day-to-day support and growth trajectory to deliver the best full-service partnership experience.

Why PayJunction?

PayJunction is relentless and emphatical about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success.

Our dream is to help you realize yours.

We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY.

Mission

The Sales Departments' mission is to scale PayJunction's revenue by increasing diversified demand to drive the acquisition of new customers and driving revenue expansion of current customers, while providing exceptional service and building long-term, mutually beneficial relationships.

Vision

Our Sales team’s vision is to become a best in class Sales Organization, consistently driving an increase in revenue while living by our Core Values on a daily basis.

Responsibilities

Build and maintain strong, long-lasting relationships with integrators and channel partners
Cultivate relationships with key stakeholders within partner organizations
Identify upselling and cross-selling opportunities with existing partners to expand business and increase revenue
Address and resolve partner issues promptly, collaborating with internal teams as needed
Drive revenue growth and ensure customer satisfaction
Stay informed about industry trends, competitor's strategies, and regulations that pertain to the payment processing industry
Use up-to-date information to develop strategies that enhance the company’s competitive position and meet partners' evolving needs
Collaborate with the marketing team to develop promotional materials, case studies, and success stories that highlight the value to the partners payment solution
Exhibit strong data hygiene
Meet or exceed monthly activity and performance targets related to partners

Qualifications

3+ years integrated payments experience
5+ years in a quota carrying, partnership facing role
Minimum 6 months daily experience with Salesforce usage
Strong communication and negotiation skills
Strong relationship-building skills
Adaptability and ability to stay informed about the industry
Self-motivated and driven
College degree or equivalent work experience required

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $8 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Benefits

Health, dental, and vision paid 100% by company for you and your dependents
401k with 6% match
FSA and Dependent Care FSA
Long-term & short-term disability coverage for you paid 100% by company
8 paid company holidays per year
2 paid floating holidays per year
1 paid volunteer day per year
Paid Time Off
Home office equipment stipend
Quarterly “fun budgets” for team bonding events
Opportunity to be part of a company that is changing a whole industry
Opportunity for growth within the company
Opportunity for remote, in-office, or hybrid work

Office Environment

The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
All remote & hybrid team members can enjoy:
- Company-provided equipment for your home office
- An equipment allowance for home office essentials
- Free instructor-led yoga classes via Zoom
- The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
Those who choose to come into the office can look forward to:
- Bright and open offices in downtown Santa Barbara
- Stocked snack kitchens
- Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
- Dog-friendly office

Company Values

Build the Dream
Put People First
Value Long Term Relationships Over Short Term Profit
Make it Simple
Be Data Driven
Own It

The base salary range for this role is $135k - $155k/year plus benefits. Actual base salary offered will vary depending on factors including but not limited to: education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

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What's your citizenship / employment eligibility?*

Desired salary*

Earliest start date?*

PayJunction employees must reside in one of the following 7 states: MN, CO, CA, IL, TX, GA,NY. Is your permanent residence located in one of these states?*

What are the primary considerations when choosing a payment processor?*

Name two ways that integrated payments can be built into and reconciled in the Point-of-Sale.*

Name 4 of the components that can make up a merchant’s processing rate?*

Do you have experience managing ISV-partner contract negotiations, specifically Schedule A negotiations?
How many of these contract negotiations have you owned in the past?*

Please give an example of how you have run a QBR process for an ISV-partner.*

How many years of experience do you have working in integrated payments?*

How many years of experience do you have in a partnership facing role?*

Please provide the names of the 2 previous companies where you were employed (do not list a company that you are still employed with).*

What was your reason for leaving each of these roles?*

For each of your 2 previous companies please provide your Manager's name and title.*

How do you think each of these 2 previous managers would rate your performance using the following scale:
1 = Poor
2 = Fair
3 = Good
4 = Very Good
5 = Excellent*

Please be aware that we will be contacting these managers for reference checks after the interview process. Is this something you are comfortable with?

If no, please explain why.*

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