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Customer Support and Logistics Specialist

 

PayJunction is currently seeking a self-motivated and detail-oriented customer support & logistics specialist to join our growing organization. Here at PayJunction, we have a roll-up-your-sleeves and get-it-done mentality. This position is essential to smooth and seamless handling of our terminals from shipping to set-up. The ideal candidate believes that customer satisfaction is in the details, and is eager to dive deeper into the customer support world as they grow and develop at PayJunction. As a member of our Gold StevieĀ® Award winning team, you will join us in our commitment to providing high quality service to building a business that truly helps people.

All PayJunction employees are currently working remotely while our Santa Barbara and Minneapolis offices are closed due to Covid-19. Once we determine it is safe to return to the office, this position will be full-time, in-house at our HQ in downtown Santa Barbara.

At PayJunction you will:

  • Oversee inventory tracking and management.
  • Ship equipment to new and existing customers.
  • Audit new accounts to ensure each client receives accurate equipment.
  • Process returned equipment and refurbish it for reuse.
  • Process RMAs for defective equipment.
  • Bill customers for shipping and equipment purchases.
  • Conduct delivery confirmations.
  • Acquire a deep understanding of PayJunction technology, products and services.
  • Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features
  • Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.

Skills & Requirements:

  • Computer literate and tech savvy.
  • Ability to learn new computer software and systems quickly.
  • Process-oriented with strong follow-through.
  • Team-building attitude.
  • Knowledge of Mac computer platforms is a huge plus.
  • Strong attention to detail, highly organized, and a quick, curious learner.
  • Excellent written and verbal communication skills.
  • Exceptional phone & interpersonal communication skills.
  • Demonstrate proactive approaches to problem-solving with strong decision-making capability.
  • Master multi-tasking skills and the ability to juggle it all while keeping cool and composed.
  • Adaptability and resourcefulness in a dynamic environment.
  • Experience using Zendesk, or other help desk software/CRM systems is a plus.
  • 1 year experience in a customer support environment.
  • HS Diploma or equivalent.

About PayJunction

Founded in 2000 by three UCSB graduates without a single dollar of outside investment, PayJunction has gone from bootstrapped to billions in processing. Initially profiting only pennies on every dollar, PayJunction, with a team of over 3,000 nationwide, now transacts over $3 billion dollars annually for tens of thousands of clients. 

As the leading developer of paperless payment software, PayJunction has eliminated the need to file away paper receipts, ultimately increasing productivity and reducing cost for small and medium sized businesses, but more importantly, reducing the carbon footprint of an entire industry. PayJunction takes pride in its design and engineering. We think computer science is an art; it just happens to be the brush we use to paint our product with innovation and effectiveness. 

Our brand was built with a long-term vision, our goal is to be a generational tech company, and integrity is the foundation of our success. PayJunction values long-term relationships over short-term profit. The owners still head day-to-day operations for the company, and are as dedicated to fostering the culture as they are to developing the product. PayJunction is a place where you can find experienced mentors that are committed to your growth.

Benefits

  • Health, dental and vision paid 100%
  • 401k with 6% match
  • FSA and Dependent Care FSA
  • Long-term disability
  • 8 paid company holidays per year
  • 1 paid floating holiday per year
  • 1 paid volunteer day per year
  • Generous paid sick and vacation time
  • Competitive compensation
  • Opportunity to be part of a company that is changing a whole industry
  • Opportunity for growth within the company

Office Environment

  • For the time being, our employees are working remotely to protect their safety during COVID. Our offices will be closed at least through June of 2021.
  • When our offices reopen, you can look forward to:
    • Bright and open offices in downtown Santa Barbara
    • Catered Friday lunches and stocked kitchen
    • Collaborative work spaces with Herman Miller chair, height-adjustable desks and multiple monitors
    • Dog-friendly office
  • We currently still offer:

Company Ethos

  • We value long-term relationships over short-term profit.
  • We are building something that will last longer than us.
  • We are passionate about our work and inspired by our team.
  • We create products that improve the lives of our customers.
  • We build green technology that costs less than our prospective clients pay now.
  • We are constantly innovating.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees

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