Account Coordinator

  • Remote
  • Full Time
  • Risk & Underwriting
  • Entry Level

 

PayJunction is seeking an Account Coordinator to facilitate operational processes for our inside sales team (consisting of Account Executives and Business Development Representatives) and our merchants.  We are looking for an organized individual who is calm, cool and collected no matter the situation, isn’t afraid to be assertive, and is eager to work in a fast-paced and collaborative environment. Our sales team fosters long-term relationships with honest billing practices and efficient, green technologies that help businesses process payments better, and our ideal candidate is excited to help us do this.  This role supports our merchants and our sales reps and sits within the operational risk & underwriting organization.  

PayJunction takes a Flex First approach to work environments. This means that our employees can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our employees to make the best decision for their work environment. All PayJunction employees must live in one of the following states: CA, CO, IL, MN, TX.   

Responsibilities: 

  • Directly manage the new merchant application process including:
    • processing new applications
    • following-up with merchants by phone and email to collect missing financial information
    • ensuring the quality and accuracy of documents collected
    • facilitating cross-functional communication among sales, customer success and our underwriting departments.
  • Collaborate with our sales, customer success and underwriting teams for the successful onboarding of new merchants.
  • Answer and screen inbound phone calls, including appropriately delegating inbound phone leads.
  • Organize and manage a regular pipeline of 30+ merchant applications. 
  • Communicate with clients on a daily basis to ensure customer satisfaction and conflict resolution.
  • Use our internal software systems to document tasks, track projects and communicate with team members. 
  • Maintain proper documentation and organization within our systems while keeping sensitive data secure. 

 

Qualifications:

  • High school diploma or equivalent
  • Excellent phone etiquette
  • Excellent verbal and written communication
  • Demonstrated experience in successful conflict resolution
  • Strong organizational skills
  • Ability to multitask in a deadline-driven environment
  • Experience with Google Suite products and Mac operating systems preferred
  • Experience with Confluence products (Wiki, Jira), Zoom and/or Salesforce is a plus
  • 1+ years experience in a customer service, administrative assistant, or sales/marketing role

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $7 billion dollars annually for tens of thousands of small and medium businesses with solutions that make it easy to accept credit and debit card payments in-store, online and on-the-go.

Our focus on computer science as an art—combined with our ethical, customer-centric attitude—drives us to develop disruptive technology that lowers costs, simplifies accounting and boosts productivity for small and medium sized businesses. Our cloud-powered payment solution easily and securely integrates with industry-leading business software and management platforms. We take pride in delivering innovative features such as eco-friendly digital signatures and receipts that eliminate the hassles and costs of paper by storing all transactions in the cloud.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Benefits

  • Health, dental and vision paid 100% by company
  • 401k with 6% match
  • FSA and Dependent Care FSA
  • Long-term & short-term disability coverage paid 100% by company
  • 8 paid company holidays per year
  • 2 paid floating holidays per year
  • 1 paid volunteer day per year
  • Paid sick and vacation time
  • Quarterly “fun budgets” for team bonding events
  • Opportunity to be part of a company that is changing a whole industry
  • Opportunity for growth within the company
  • Opportunity for remote, in-office, or hybrid work 

Office Environment

  • The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
  • All remote & hybrid employees can enjoy:
  • Those who choose to come into the office can look forward to:
    • Bright and open offices in downtown Santa Barbara
    • Stocked snack kitchens 
    • Collaborative work spaces with Herman Miller chair, height-adjustable desk and a large 32-inch monitor
    • Dog-friendly office

Company Ethos

  • We value long-term relationships over short-term profit.
  • We are building something that will last longer than us.
  • We are passionate about our work and inspired by our team.
  • We create products that improve the lives of our customers.
  • We build green technology that costs less than our prospective clients pay now.
  • We are constantly innovating.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

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